Technical & Academic Support

Quick Reference For Tech Tools

Are you new to Sakai? The Sakai Quick Start Guide is a concise introduction to Bradley's learning management system. (Scroll down for system requirements to make sure your laptop/desktop is compatible.)

Sakai FAQ's might contain answers that can help resolve any problems that might arise within the learning management system.

Are you using Chrome or Firefox as your browser? Many issues within Sakai are solved by using one of these two supported internet browsers. Pro Tip: A Chrome Incognito window can often fix unwanted errors.

Use the built-in Sakai help by clicking the small gray "?Help" button found in the upper right corner of every page.

Still having problems? Please contact the Service Desk @ 677-2964

Bongo is a video assessment solution integrated into Sakai and used in many online courses as well as on-campus offerings. (Scroll down for system requirements to make sure your laptop/desktop is compatible.)

Use the built-in Bongo help within the tool by navigating to the three vertical dots in the upper right corner and choosing "Help"

Are you using Chrome as your browser? Bongo works best in Chrome or Firefox. If you are having issues try a Chrome Incognito Window

Does your internet connection meet the minimum requirements? Bongo requires 1mbps speeds for video learning and 5mbps speeds for virtual classroom activities.

Have you tried the Bongo Knowledge Base?
Instructions on just about everything Bongo as well as an online portal for submitting a trouble ticket are available.

Still stuck? Call 970-225-1175 for support...24 hours a day...7 days a week.

Use the ZOOM Quickstart Guide to get started with ZOOM at Bradley University

ZOOM is a powerful cloud based video and audio web-conferencing, collaboration, and chat tool that functions across multiple platforms including: mobile devices, desktops, laptops, and telephones. (Scroll down for system requirements to make sure your laptop/desktop is compatible.)

ZOOM is available for all students and staff and shares an integration with Sakai so that it is available directly within your classes.

Need to know more? Click here.

Panopto is a video content solution for faculty with an integration with Sakai. It uses single sign on to verify your BUNetID and allow access to the tool. (Scroll down for system requirements to make sure your laptop/desktop is compatible.)

Use the built-in Panopto help within the tool by navigating to the "Help" link in the top right portion of your Panopto instance in Sakai.

Questions about creating content, webcasting, or capturing video conferences? Try Panopto's help documents.

Still stuck? Put in a ticket with the Service Desk or call 309-677-2964 for support.

Turnitin is an online originality-checking service.

If you are a student and would like to learn more about this service please follow this link. Faculty & Staff: Follow this link.

Technical Requirements & Policies

- Windows 8 and higher
- 2.33 GHz or faster x86 compatible processor laptop or desktop computer
- At least 256 MB of graphics memory
- 4GB of RAM or higher
- Webcam and Microphone
- Wired ethernet (required for online testing), LAN, Satellite, Cable Modem, DSL or Fiber Optic - Minimum 2Mbps connection
- Web Browsers: Firefox 70+ or Chrome 78+

- OS X 10.13 and up
- Intel Core i3 or higher processor
- At least 256 MB of graphics memory
- 4GB of RAM or higher
- Webcam and Microphone
- Wired ethernet, LAN, Satellite, Cable Modem, DSL or Fiber Optic - Minimum 2Mbps connection
- Web Browsers: Firefox 70+ or Chrome 78+

Generally, mobile devices are not recommended when using Sakai or the Assignments portion of Bongo, especially when working on assignments, taking online tests, or interacting in online meetings or discussion boards. Bongo conferencing via a shared link does work well on mobile.

Using a mobile device (Iphones, Ipads, Android anything) for reading content or other low stakes interactions is generally ok, just make sure your device is up to date, using Chrome/Firefox and has a solid internet connection.

ZOOM is generally very capable on both Android & iOS, however, may lack integration w/ Sakai and your coursework.

Campus Computer Sales Contact Info
1501 W. Bradley Ave., 105 Sisson Hall • (309) 677-3044
Hours: Monday-Friday, 8:00 a.m.-Noon and 1-5 p.m.

- Bradley has partnered with Apple to allow for special pricing on a wide array of products from the Apple Store for Eduction to computers and third-party products.

- Bradley has partnered with Dell to offer discounted pricing for personal purchases including desktops, notebooks and peripherals. Students can take advantage of the Employee Purchase Program (EPP) with the same savings as employees!

- Student Computer Support Policy
- University Technology Purchasing Policy
- G-Suite for eduction contract and policies
- Data Security Policies
- Bradley University Student Handbook

- Safari is not recommended when accessing Sakai, especially high stakes Tests & Quizzes, Forums, or assignments. It has the ability to function normally most of the time...right up until it doesn't, and generally there is no recovery.

- It is highly recommended, especially for online students, to take all Tests & Quizzes using a wired network connection. Sakai can not tell the difference between a drop in connectivity and a user purposefully turning off their device.

- Bongo only has full functionality within Chrome browser.

- ZOOM functions well across all platforms and every faculty member and student has access.

Academic Resources & Support

Academic Success Center

The Academic Success Center is a division of Student Affairs located on the third floor of the Cullom-Davis Library. With a number of services available including: the Writing Center, the Math Success Center, Workshops, Academic Coaching, the Turning Point Program and Tutoring, we are dedicated to helping you achieve success here at Bradley. Follow this link for more information.

Office of Student Access Services

The Office of Student Access Services (SAS) is committed to the fulfillment of equal educational opportunity, academic freedom and human dignity for students with disabilities. The SAS exists to provide reasonable and appropriate accommodations for qualified students with documented disabilities, to assist students in self-advocacy, to educate the Bradley community about disabilities, and ensure compliance with federal and state law. Follow this link for more information.

The Cullom Davis Library

Need help finding books? Journals? Articles? Research in general? The Cullom Davis Library and its staff are here to help. Please visit us on the web @ https://www.bradley.edu/academic/lib/, give us a call @ 677-2850, or walk in during normal business hours.

The Academic Exploration Program

For four decades, the Academic Exploration Program (AEP) at Bradley University has helped students with undecided/undeclared majors identify and pursue their academic and professional goals.

Career Services

At the Smith Career Center we offer assistance as you explore and define career options by providing occupational reference materials, career advisors, seminars, and other student services.

Campus Recreation

Bradley's office of Campus Recreation and Athletic Facilities manages four complexes and annually hosts over 30 intramural sports, 35 special events, and supports 25 club sports teams.

Leadership & Service

The Lewis J. Burger Center for Leadership and Service was established in 1996 to educate and prepare Bradley students to be committed and effective leaders in their careers, families, and communities by providing leadership development programs and service learning opportunities.

Counseling

The role of Bradley University Counseling Center is to provide short term mental health counseling and related services to help Bradley University students identify barriers, improve coping, and achieve personal and academic goals.

Health Services

Bradley Health Services exists to provide primary health care for Bradley students. All continuing students are eligible to use the health services on a year-round basis so long as they remain enrolled at the Institution and pay the health fee.

Technical & Academic Support

Service Desk

The Service Desk is a useful source of information for University technology resources and can assist students, faculty and staff with telephone/voicemail, username/password, campus network and general computing information and problems.

Office Hours

Services Offered

Contact Information